H2 Game Privacy Policy — How We Protect Your Data

1. Introduction

H2 Game operates the platform available at h2game.pro and through our mobile app. When you use the platform — whether to place a cricket bet during a PSL match, spin slots in the game lobby, join a Bingo room, or simply browse — we collect certain information about you. This Privacy Policy explains what that information is, why we need it, and how it is handled.

We are committed to keeping your personal data safe and using it only for the purposes described in this policy. We do not sell your data to third-party marketing companies, and we do not share it beyond what is necessary to operate the platform and process your PKR transactions.

By creating an account and using H2 Game, you confirm that you have read and understood this Privacy Policy. If you have questions about anything in this document, our support team is available 24/7 and can be reached at [email protected].

2. Data We Collect

We collect data in two ways: information you provide to us directly, and information that is generated automatically when you use the platform.

Information you provide directly:

• Full name, date of birth, and gender provided during account registration.
• Contact details including your mobile number and email address.
• Identity documents submitted during the account verification process.
• Payment method details such as your JazzCash or Easypaisa number, bank account number, or card details used for deposits and withdrawals.
• Communications you send to our support team, including chat logs and emails.
• Responsible gaming preferences such as deposit limits or self-exclusion requests.

Information collected automatically:

• Device information including device model, operating system version, and unique device identifiers.
• IP address and approximate location derived from it.
• Browser type and version if accessing the platform via web.
• Session data including login times, pages visited, games played, and bet history.
• App usage data if you are using the H2 Game mobile app, including push notification interaction.
• Cookie and tracking data as described in the Cookies section below.

3. How We Use Your Data

Every piece of data we collect serves a specific operational purpose. We do not collect data speculatively or hold it beyond what is needed. Below is a summary of how your information is used on H2 Game:

We will never use your data in a way that contradicts the purposes listed above. If our use of data changes materially, this policy will be updated and you will be notified through the platform or via the contact details on your account.

4. Payment Information

H2 Game supports deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and approved mobile wallets. When you initiate a payment, your transaction details are passed securely to the relevant payment gateway for processing.

We do not store full card numbers, mobile wallet PINs, or banking passwords on our servers. Payment processing is handled through encrypted, secure channels. What we retain is a transaction record showing the method used, the PKR amount, the date, and whether the transaction succeeded — this is necessary for our own records and for responding to any queries you raise about your account balance.

Payment details linked to your account are used exclusively for the purpose of processing the transactions you initiate. They are not used for marketing, shared with advertising partners, or retained beyond what is operationally necessary.

5. Cookies and Tracking Technologies

H2 Game uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small file stored on your device by your browser. Some cookies are essential for the platform to function; others help us analyse usage patterns and improve the experience.

The types of cookies we use include:

• Essential cookies: Required for the platform to operate. These include session cookies that keep you logged in during a visit. You cannot opt out of these without also disabling your access to the platform.
• Analytics cookies: Used to collect anonymised data about how players navigate the site — which sections are visited most, how long sessions last, and where players encounter issues. This helps us improve the platform over time.
• Preference cookies: Store your platform settings such as language or display preferences so you do not need to re-select them on every visit.
• Security cookies: Used to detect and prevent fraudulent login attempts and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core platform but may affect some features. The H2 Game mobile app uses equivalent technologies including device identifiers and local storage rather than browser cookies.

6. Sharing Your Data

H2 Game does not sell personal data. We share data only where it is necessary to deliver the services you use on the platform, or where we are required to do so by law.

The categories of third parties we may share data with are:

• Payment processors: JazzCash, Easypaisa, Raast, and other payment gateway providers receive the data needed to process your PKR deposits and withdrawals.
• Identity verification services: Third-party verification providers may receive copies of documents you submit to confirm your identity during the account verification process.
• Fraud prevention and security services: Data such as IP addresses and device fingerprints may be shared with security providers to detect fraudulent activity.
• Game content providers: If a game is hosted by a third-party provider rather than directly by H2 Game, basic session data may be passed to that provider to run the game. No payment or identity data is shared with game providers.
• Legal and regulatory authorities: We will disclose data when required to do so by a valid legal request, court order, or where we believe disclosure is necessary to protect our platform or users from harm.

All third-party partners who receive your data are contractually required to handle it securely and use it only for the purpose for which it was shared.

7. Data Retention

We keep your personal data only for as long as it is needed to fulfil the purposes described in this policy. The specific retention periods depend on the type of data and the reason it was collected.

• Account data: Retained for the lifetime of your account and for a period after closure as required to meet our legal and financial record-keeping obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years to comply with financial recordkeeping requirements.
• Identity verification documents: Retained for as long as your account is active and for a reasonable period after closure. If verification is unsuccessful, documents are deleted promptly.
• Support communications: Kept for up to two years after the last interaction to allow us to reference previous conversations if a related issue arises.
• Analytics data: Aggregated and anonymised usage data may be retained indefinitely as it cannot be linked back to any individual player.

When data is no longer required, it is securely deleted or anonymised in line with standard data disposal practices. You may request deletion of your data at any time — see the Your Rights section below for details.

8. Security Measures

Keeping your data secure is a core responsibility we take seriously. H2 Game implements a range of technical and operational security measures across the platform, including:

• All data transmitted between your device and the H2 Game platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored in hashed form — we cannot see your actual password and will never ask you to share it.
• Access to personal data within H2 Game is restricted to staff and systems that genuinely need it to do their job.
• Payment processing channels use encryption standards required by the respective payment providers including JazzCash and Easypaisa.
• We conduct regular internal reviews of our data handling practices and security systems.
• Suspicious login activity triggers additional verification steps to protect your account.

While we take every reasonable precaution, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your H2 Game account and to enable any additional security options available in your account settings. If you ever suspect your account has been accessed without your authorisation, contact support immediately.

9. Your Rights

As an H2 Game player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your account details and the specific request. We aim to respond within a reasonable timeframe.

10. Minors

H2 Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During registration, players are required to confirm their date of birth, and age verification may be requested at any point.

If we become aware that an account has been registered by or on behalf of a minor, that account will be suspended immediately and all associated data will be handled in line with our deletion procedures. No winnings generated on an account belonging to a minor will be paid out.

Parents and guardians are encouraged to use parental control tools available through their internet service provider or device settings to restrict access to gaming platforms. If you believe a minor has accessed H2 Game using your account or any other account, please contact our support team immediately.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, new services we introduce, or relevant legal developments. When we make changes, the "Last updated" date shown at the top of this page will be revised to reflect the new version.

Where a change is significant — for example, if we introduce a new category of data collection or change how we share data with third parties — we will make reasonable efforts to notify active players through the platform or via the contact details registered on their account.

Continuing to use H2 Game after an updated policy has been published means you accept the changes. If you disagree with any update, you are free to close your account at any time. Any genuine funds held in your account at that point will be processed in line with our standard withdrawal procedure.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your information is being handled, please get in touch with the H2 Game support team. We are available around the clock and will do our best to respond to privacy-related requests promptly.

When contacting us about a data request, please include your registered account email address or mobile number so we can locate your account quickly. For identity verification purposes, we may ask for confirmation of a piece of information linked to your account before processing a data access or deletion request.

You can also visit our FAQ page for answers to common questions about accounts, payments, and platform policies.